Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

Identity information: full name, date of birth, job title, employer (if applicable).
Contact information: address, email, telephone number.
Payment information: billing address, bank details or payment card details (processed securely by our payment provider).
Course information: course bookings, attendance records, feedback or assessments.
Website information: IP address, browser type, and usage data collected through cookies and analytics tools.

2. How We Use Your Information

We process personal data for the following purposes:

To manage course bookings, registrations, and payments.
To communicate with you about your course, updates, and related services.
To maintain internal records and improve our services.
To comply with legal and regulatory obligations.
To send you marketing communications (where you have consented).

3. Legal Basis for Processing

We rely on one or more of the following legal bases under UK GDPR:

Contractual necessity – processing your data to fulfil our agreement with you (e.g., delivering a booked course).
Legal obligation – compliance with laws and regulations.
Legitimate interests – operating and improving our services.
Consent – for sending marketing communications (you may withdraw consent at any time).

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Service providers who process payments or provide IT and administrative support.
Regulators, law enforcement, or legal advisors where required by law.
Trainers or course partners where necessary for delivering the course.

All third parties are required to respect the security of your data and process it in accordance with the law.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
Typically, course booking and payment records are retained for six (6) years in line with tax and accounting obligations.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

7. Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing (including marketing).
Right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve user experience, analyse traffic, and support website functionality. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external websites.