Terms & Conditions

KIT UR HOME LTD

Terms & Conditions Effective Date: August 2025

Welcome to the KIT UR HOME website. By accessing or using this website (the "Site") and purchasing any products or services, you agree to comply with and be bound by the following terms and conditions (the "Terms"). If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

1.1. These Terms constitute a binding agreement between you and KIT UR HOME LTD ("the Company").

1.2. By placing an order, booking a course, or subscribing to any service through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services and Products

2.1. The Company provides the following services through the Site:

Training Courses – vocational training programmes designed to lead to industry-recognised qualifications (including Level 3 Heat Pump Installer certification), delivered through approved Training Providers.
QMS Document Packages – MCS-compliant Quality Management System documents, customised and branded to your company details.
Platform Access – subscription-based access to the KIT UR HOME platform, which may include heat loss calculators, equipment sizing tools, project management features, and document generation tools.

2.2. QMS Document Packages are digital products consisting of bespoke documentation generated specifically for your company. Once generated and delivered through the platform, these documents are considered fully supplied.

2.3. Platform subscriptions grant access for the subscription period purchased. Access begins immediately upon successful payment unless otherwise agreed.

3. Orders and Payment

3.1. All prices are displayed in pounds sterling (£) and are inclusive of VAT where applicable.

3.2. Payment must be made in full at the time of purchase or booking unless an alternative payment arrangement has been agreed in writing.

3.3. The Company reserves the right to change pricing at any time. Price changes will not affect orders or bookings already confirmed.

3.4. An order or booking is confirmed once payment has been successfully processed and you receive a confirmation email.

3.5. By submitting payment for a training course, you are entering into a binding agreement with the Company and accept these Terms.

4. Vocational Training Acknowledgment

The courses provided by the Company are vocational training programmes designed to lead to industry-recognised qualifications. By enrolling, you acknowledge and confirm that:

(a) You are undertaking this training for purposes relating to your trade, business, craft or profession; and

(b) You understand that the Consumer Rights Act 2015 defines a "consumer" as an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession, and that this definition may not apply to vocational training undertaken for professional purposes.

Nothing in this clause excludes or limits any statutory rights you may have.

5. Cancellation and Refund Policy

IMPORTANT – PLEASE READ CAREFULLY

5.1 Training Courses

5.1.1. Where applicable, and without prejudice to Section 4 above, you may be entitled to cancel your course booking within 14 calendar days of the date of payment ("Cooling-Off Period"). However, this right may not apply where training is undertaken for purposes relating to your trade, business, craft or profession.

5.1.2. Where a cancellation is made within the Cooling-Off Period and no course dates have yet been offered or booked, a full refund of any fees paid will be issued.

Where a cancellation is made within the Cooling-Off Period and a specific course date has been confirmed in writing and reserved on your behalf, a non-refundable administrative fee of £250 will be deducted from any refund due, to cover the cost of holding that reservation.In either case, the balance of any course fees paid will be refunded to you within 14 days of receiving your written cancellation notice.

5.1.3. If the course is due to begin within the Cooling-Off Period and you request to cancel after the course has commenced, no refund will be issued.

5.1.4. After the expiry of the Cooling-Off Period, all course fees are strictly non-refundable except where required by law (including your statutory rights). By making payment, you acknowledge and agree to these terms.

5.1.5. After attending the course, no refunds are applicable.

5.2 Pre-Assessment

5.2.1. The Pre-Assessment is a competency check designed to determine whether a candidate meets the required standard to progress to the relevant Level 3 programme(s). A pass is not guaranteed.

5.2.2. An unsuccessful outcome in the Pre-Assessment does not, by itself, constitute grounds for a refund. By enrolling, you acknowledge and agree that:

(a) You are responsible for ensuring you are adequately prepared for the Pre-Assessment (including completing any recommended learning and self-study);

(b) The Pre-Assessment is designed to assess core knowledge and competency expected at this stage and is aligned with industry/awarding-body expectations for progression; and

(c) The Company (and/or the Training Provider where applicable) does not control individual outcomes and cannot guarantee that any candidate will pass.

5.2.3. Where a candidate does not achieve the required pass mark, a retake may be offered subject to availability and payment of the applicable retake fee (currently £150). Retake eligibility and limits (if any) will be as set out in these Terms and/or communicated at the time of booking.

5.3 QMS Document Packages

5.3.1. QMS Document Packages are bespoke digital products that are customised and generated specifically for your company. As such, no refunds will be issued once your QMS documents have been generated and made available for download or access through the platform.

5.3.2. By purchasing a QMS Document Package, you acknowledge and agree that you are requesting immediate performance of the service, and that you lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once the digital content has been supplied.

5.3.3. If your documents have not yet been generated, you may request a cancellation by contacting us within 14 days of purchase. In this case, a full refund will be issued.

5.4 Platform Subscriptions

5.4.1. Platform subscriptions are non-refundable once access has been granted and you have logged into the platform.

5.4.2. If you have purchased a subscription but have not yet accessed the platform, you may request a cancellation within 14 days of purchase for a full refund.

5.4.3. You may cancel your subscription at any time to prevent future renewal. Cancellation will take effect at the end of your current billing period. No partial refunds will be given for unused time within a billing period.

5.5 Exceptions

5.5.1. If there is a material error or defect in the documents, platform service, or course delivery that the Company is unable to rectify within a reasonable timeframe, the Company may, at its sole discretion, offer a partial or full refund.

5.5.2. Nothing in this section limits or excludes any rights or remedies that cannot be limited or excluded under applicable law.

6. Transfers and Rescheduling

6.1 Course Transfers

6.1.1. If you are unable to attend a course on the scheduled date, you may request to transfer your booking to an alternative course date (subject to availability).

6.1.2. All transfer requests must be made in writing and approved by the Company.

6.1.3. The Company reserves the right to refuse a transfer request where insufficient notice is provided or where course capacity has been reached.

6.2 Pre-Assessment Rescheduling, Non-Attendance and Retakes

6.2.1. Pre-Assessment bookings are subject to availability and are reserved for the individual candidate.

6.2.2. Candidates may request one (1) reschedule/transfer of a Pre-Assessment booking only. All reschedule requests must be made in writing and are subject to approval by the Company (in line with this Section 6).

6.2.3. If a candidate does not attend their scheduled Pre-Assessment (including any rescheduled sitting), the Company may record the sitting as an unsuccessful attempt.

6.2.4. Where a candidate misses their scheduled Pre-Assessment and has already used their one permitted reschedule, the Company will be unable to offer any further rescheduling.

6.2.5. To continue on the pathway after a missed or unsuccessful attempt, the candidate must book a retake and pay the applicable retake fee of £150.

6.2.6. This policy is necessary due to limited capacity: missed sessions result in dedicated space and administrative time that could otherwise have been offered to other candidates.

6.2.7. Nothing in this section affects your statutory rights.

7. Course Changes and Cancellations by the Company

7.1. The Company reserves the right to alter course dates, times, content, or venue where circumstances require.

7.2. In the unlikely event that a course is cancelled by the Company, you will be offered a transfer to an alternative course date.

7.3. The Company shall not be liable for any additional costs incurred by delegates (including but not limited to travel or accommodation expenses) in the event of a course cancellation or rescheduling.

8. Use of the Site

8.1. You may use the Site for lawful purposes only. You agree not to:

Use the Site in any manner that could harm, disable, overburden, or impair its functionality;
Interfere with any other party's use of the Site;
Upload, post, or transmit any unlawful, offensive, or harmful content;
Attempt to gain unauthorised access to any part of the Site, other users' accounts, or any systems connected to the Site; or
Share your login credentials with any third party or allow others to access the platform using your account.

8.2. The Company reserves the right to restrict or terminate your access to the Site at its sole discretion, without refund, if you breach these Terms.

9. User Accounts

9.1. To access certain features of the Site, you must register for an account and provide accurate, current, and complete information.

9.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

9.3. You must notify the Company immediately of any unauthorised use of your account.

9.4. The Company reserves the right to suspend or terminate accounts that are inactive, in breach of these Terms, or being used fraudulently.

10. Intellectual Property

10.1. All content on this Site, including text, images, graphics, logos, software, templates, and document frameworks, is the property of the Company or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

10.2. QMS documents purchased through the Site are licensed for use by the purchasing company only. You may not resell, redistribute, sublicense, or make available to third parties any documents obtained through the Site.

10.3. You may not reproduce, distribute, modify, reverse-engineer, or otherwise use any content from the Site without prior written consent from the Company.

11. Document Accuracy and Disclaimer

11.1. The Company takes reasonable care to ensure that QMS documents are accurate and compliant with current MCS standards at the time of generation.

11.2. However, the Company does not warrant that documents will meet the specific requirements of any particular MCS audit or certification body assessment. It is the responsibility of the purchasing company to review all documents, ensure they are appropriate for their business, and maintain compliance with applicable standards.

11.3. The Company is not liable for any losses arising from reliance on the documents without proper review, or from changes to MCS standards that occur after document generation.

11.4. Calculations, estimates, and sizing recommendations provided through the platform are for guidance purposes only and should be verified by a qualified professional before use in any installation.

12. Liability

12.1. Attendance at a training course is at your own risk. The Company accepts no liability for any loss, damage, or injury suffered by participants, except where such liability cannot be excluded by law.

12.2. Delegates are responsible for ensuring that they meet any entry requirements or prerequisites stated for the course.

12.3. To the fullest extent permitted by law, the Company shall not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from your use of or inability to use the Site, the platform, or any documents obtained through the Site.

12.4. The Company's total liability to you in respect of all losses arising under or in connection with these Terms shall not exceed the total amount paid by you in the 12 months preceding the claim.

12.5. Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

13. Indemnification

13.1. You agree to indemnify and hold the Company, its affiliates, and employees harmless from any claims, damages, or liabilities arising out of your use of the Site, the platform, training courses, or any documents obtained through the Site, or your violation of these Terms.

14. Roles and Responsibilities

14.1. The Company acts as the contracting party for the services described on your invoice and arranges training delivery through approved Training Providers. Training sessions, invigilation, assessment administration, and any centre-based delivery are provided by the relevant Training Provider. Qualifications are awarded by the Awarding Organisation (LCL Awards, BPEC, and OFTEC) and are subject to its requirements.

14.2. The Company does not award qualifications and does not have the authority to amend assessment outcomes issued through the Training Provider/Awarding Organisation processes.

15. Privacy

15.1. Your use of the Site is also governed by our Privacy Policy, available on the Site.

16. Third-Party Links

16.1. The Site may include links to third-party websites for your convenience. The Company does not endorse or control these third-party websites and is not responsible for their content or practices.

17. Modifications to Terms

17.1. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on the Site with the "Effective Date" noted. Continued use of the Site after changes constitutes acceptance of the updated Terms.

17.2. For material changes that affect existing subscriptions or bookings, the Company will provide reasonable notice by email.

18. Governing Law

18.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

18.2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@kiturhome.com

Phone: 02039605307