Terms & Conditions

1. Course Bookings and Payment

1.1. Course fees must be paid in full at the time of booking in order to secure a place.
1.2. All prices are quoted in GBP (£) and are inclusive of any applicable taxes unless otherwise stated.
1.3. By submitting payment, you are entering into a binding agreement withKit Ur Home and accept these Terms & Conditions.

Vocational Training Acknowledgment

The courses provided by Kit Ur Home are vocational training programmes designed to lead to industry-recognised qualifications (Level 3 Heat Pump Installer certification). By enrolling, you acknowledge and confirm that:

(a) You are undertaking this training for purposes relating to your trade, business, craft or profession; and

(b) You understand that the Consumer Rights Act 2015 defines a "consumer" as an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession, and that this definition may not apply to vocational training undertaken for professional purposes.

Nothing in this clause excludes or limits any statutory rights you may have.

2. Cancellation and Refund Policy

2.1. Where applicable, and without prejudice to Section [1A] above, you may be entitled to cancel your course booking within 14 calendar days of payment. However, this right may not apply where training is undertaken for purposes relating to your trade, business, craft or profession., you are entitled to cancel your course booking within 14 calendar days of the date of payment (“Cooling-Off Period”).
2.2. Where a cancellation is made within the Cooling-Off Period, a non-refundable administrative fee of £250 will be deducted from any refund due. The balance of any course fees paid will be refunded to you within 14 days of receiving your written cancellation notice.
2.3. If the course is due to begin within the Cooling-Off Period and you request to cancel after the course has commenced, no refund will be issued.
2.4. After the expiry of the Cooling-Off Period, all course fees are strictly non-refundable- except where required by law (including your statutory rights). By making payment, you acknowledge and agree to these terms.

2.5. After attending the course, no refunds are applicable.

2.6 The Pre-Assessment is a competency check designed to determine whether a candidate meets the required standard to progress to the relevant Level 3 programme(s). A pass is not guaranteed.
2.7 An unsuccessful outcome in the Pre-Assessment does not, by itself, constitute grounds for a refund. By enrolling, you acknowledge and agree that:
(a) you are responsible for ensuring you are adequately prepared for the Pre-Assessment (including completing any recommended learning and self-study);
(b) the Pre-Assessment is designed to assess core knowledge and competency expected at this stage and is aligned with industry/awarding-body expectations for progression; and
(c) Kit Ur Home (and/or the training centre where applicable) does not control individual outcomes and cannot guarantee that any candidate will pass.
2.8 Where a candidate does not achieve the required pass mark, a retake may be offered subject to availability and payment of the applicable retake fee (currently £150). Retake eligibility and limits (if any) will be as set out in these Terms and/or communicated at the time of booking.
2.9 Nothing in this section limits or excludes any rights or remedies that cannot be limited or excluded under applicable law.

3. Transfers

3.1. If you are unable to attend the course on the scheduled date, you may request to:

a) transfer your booking to an alternative course date (subject to availability)
3.2. All transfer or substitution requests must be made in writing and approved by Kit Ur Home LTD
3.3. Kit Ur Home reserves the right to refuse a transfer request where insufficient notice is provided or where course capacity has been reached.
Pre-Assessment Rescheduling, Non-Attendance and Retakes
- Pre-Assessment bookings are subject to availability and are reserved for the individual candidate.
- Candidates may request one (1) reschedule/transfer of a Pre-Assessment booking only. All reschedule requests must be made in writing and are subject to approval by Kit Ur Home (in line with Section 3).
- If a candidate does not attend their scheduled Pre-Assessment (including any rescheduled sitting), Kit Ur Home may record the sitting as an unsuccessful attempt.
- Where a candidate misses their scheduled Pre-Assessment and has already used their one permitted reschedule, Kit Ur Home will be unable to offer any further rescheduling.
- To continue on the pathway after a missed/unsuccessful attempt, the candidate must book a retake and pay the applicable retake fee of £150.
- This policy is necessary due to limited capacity: missed sessions result in dedicated space and administrative time that could otherwise have been offered to other candidates.
- Nothing in this section affects your statutory rights.

4. Course Changes and Cancellations by Kit Ur Home

4.1. We reserve the right to alter course dates, times, content, or venue where circumstances require.
4.2. In the unlikely event that a course is cancelled by Kit Ur Home, you will be offered either:

a transfer to an alternative course date.
4.3.Kit Ur Home shall not be liable for any additional costs incurred by delegates (including but not limited to travel or accommodation expenses) in the event of a course cancellation or rescheduling.

5. Liability

5.1. Attendance at a course is at your own risk. Kit Ur Home accepts no liability for any loss, damage, or injury suffered by participants, except where such liability cannot be excluded by law.

5.2. Delegates are responsible for ensuring that they meet any entry requirements or prerequisites stated for the course.

6. Governing Law

6.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
6.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Roles & responsibilities

7.1. Kit Ur Home acts as the contracting party for the services described on your invoice and arranges delivery through approved Training Providers. Training sessions, invigilation, assessment administration, and any centre-based delivery are provided by the relevant Training Provider. Qualifications are awarded by the Awarding Organisation (LCL Awards, BPEC and OFTEC) and are subject to its requirements.

7.2. Kit Ur Home does not award qualifications and does not have the authority to amend assessment outcomes issued through the Training Provider/Awarding Organisation processes.